Pages From
The Coach’s Playbook
My ultimate goal is to write useful and relevant content about everything related to creating success and getting you to the next level.
Sometimes however, I do find myself just blogging about things that need to be talked about, so don’t be surprised by what you find popping up here. I always welcome all useful comments, suggestions and critiques. So come often, bring a friend, and stay as long as you’d like!
I’ve spent decades looking at service boards, and I can tell you exactly which tickets are killing your team's morale. It’s not the complex server outages. It’s not the difficult migrations.
It’s the ticket titled: "A few things..."
I created the Ten Golden Rules of PSA to help IT leaders stop dro...
It is easy to write a mission statement. You can hire a marketing agency, pay them a few thousand dollars, and they will give you a sleek website that says you are the "premier provider of world-class solutions."
On the surface, you look great. Your public image is polished, your promises are big, ...
According to the U.S. Census, Small and Medium-sized Businesses (SMBs) represent virtually all businesses (99.9%). In the United States alone, that’s tens of millions of organizations employing nearly half of all private-sector jobs. If you look at the global stage, the ratio remains largely the sam...
